Terms and Conditions of Sale

1. Products: prices and features

1.1 Unless otherwise indicated, the prices of the Products published by MarketCaffe.com must be understood as inclusive of VAT. The prices of the Products published from time to time by MarketCaffe.com cancel and replace the previous ones and are subject to the actual availability of the Products. MarketCaffe.com reserves the right to confirm or modify the prices of the Products published on its website or in information brochures and advertising material, upon confirmation of the Customer's order. MarketCaffe.com reserves the right to cancel any orders that report errors on prices due to software malfunction. 
The prices shown on the site are subject to possible variations and / or modifications by MarketCaffè.

1.2 The technical and functional characteristics relating to the Products published by MarketCaffe.com through its promotional messages and information brochures are those communicated by the respective manufacturers. MarketCaffe.com assumes no responsibility for the truthfulness and completeness of such information. The images of the products are indicative and not binding.

2. Orders - billing

2.1 All purchase orders for Products sent to MarketCaffe.com constitute a contractual proposal of the Customer and, therefore, will be binding for MarketCaffe.com only if confirmed by the same for acceptance. The fulfillment of the order by MarketCaffe.com is equivalent to confirmation and acceptance of the same.


In case of non-execution of the order by MarketCaffe.com (if the same is due to unavailability of the Products ordered by the Customer) MarketCaffe.com will promptly inform the Customer, reimbursing any sums already paid by them. of the supply not carried out. In this case, the Customer will not be entitled to any reimbursement or indemnity or compensation of any kind.

2.3 The tax documentation relating to the Products ordered will be issued at the request of the customer by MarketCaffe.com at the time of shipment of the Products to the Customer and may also be sent in electronic format by e-mail.

2.4 For other details and conditions relating to payments, please refer to the relevant dedicated page on our site.

3. Delivery of Products

3.1 All delivery costs of the Products are charged to the Customer or free where specified. Deliveries are normally made by express courier. In the case of cash on delivery shipments by courier, the delivery of the Products is subject to the payment by the Customer of the relative price in cash according to the indications that will be provided by MarketCaffe.com to the Customer at the time of shipment.

MarketCaffe.com reserves the right, at its sole discretion, to deliver the ordered Products by any other means it deems appropriate. Unless otherwise indicated, all deliveries are made to the street level.

3.2 The delivery terms indicated by MarketCaffe.com refer to the Products present in its warehouses and, although carefully evaluated, must be understood as non-binding for MarketCaffe.com, which can subsequently confirm or modify them, according to its actual needs. Any delays in deliveries of less than 15 (fifteen) days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnities of any kind.

3.4 MarketCaffe.com has the right to deliver the Products (even relating to the same order) in several successive deliveries without prejudice, in this case, to a single charge to the Customer by way of transport costs.

3.5 Special terms and conditions of delivery must be agreed in advance between the Customer and MarketCaffe.com and accepted in writing by MarketCaffe.com.

3.6 For other details and conditions relating to shipments, please refer to the relevant dedicated page on our site.

4. Special offers and gifts

4.1 Any special offers promoted by MarketCaffe.com are valid until stocks are exhausted and, in any case, are subject to the actual availability of the relevant Products by MarketCaffe.com. The special offers proposed by MarketCaffe.com cannot be combined unless indicated.

4.2 If a special offer promoted by MarketCaffe.com provides for the sending of a free product together with one or more purchased Products, the Customer will be entitled to this free product only if it is actually available and therefore until the stocks.

4.3 No assistance or replacement is provided in relation to any products received free of charge by the Customer.

5. Product Warranties - Assistance

5.1 MarketCaffe.com guarantees only the material integrity of the Products at the time of delivery. Any defects covered by the MarketCaffe.com warranty must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date: any dispute on the materials received must be adequately justified and documented by the Customer in order to be taken into consideration. consideration by MarketCaffe.com.

5.2 Without prejudice to the hypotheses of willful misconduct or gross negligence of MarketCaffe.com, it is hereby agreed that, if the liability of MarketCaffe.com is ascertained in any capacity towards the Customer - including the case of non-fulfillment, total or partial, to the obligations assumed by MarketCaffe.com towards the Customer as a result of the execution of an order - the responsibility of MarketCaffe.com cannot exceed the price of the Products purchased by the Customer and for which the dispute has arisen. 

6. Changes, cancellation and return of orders

6.1 The user can change or add a new product, request the change of his delivery address or even cancel the order, provided that it has not passed to the packaging stage.

The cancellation must be requested via email at assistenza@marketcaffe.com or through the appropriate section "Add a comment to your order" in the details section of the order in reference. If this option is not available, the user can try to contact MarketCaffe.com by phone or by e-mail indicating the order number. However, the possibility of cancellation in this case is not guaranteed, as the order may already have passed to the packaging sector. MarketCaffe.com after the request will inform the customer about the status of the order and the possibility or not of modification or cancellation of the latter.

6.2 Except for the cases referred to in point 5 "Product Guarantees - Assistance", the user will have ten (10) days from the moment of receipt of the goods to rethink the order and return the product. For more details see point 7 "Withdrawal".

7. Withdrawal

7.1 The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a reference to VAT) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send MarketCaffe.com a communication within 10 working days from the date of delivery of the goods. This communication must be sent by registered mail with return receipt addressed to: MarketCaffe.com - Via Cardito, 40 - 83031 Ariano Irpino (AV) - Nota Bene: 

Customers who purchase with a VAT number cannot exercise the right of withdrawal.

7.2 METHOD OF WITHDRAWAL - The right of withdrawal is however subject to the following conditions (Article 67 of the Consumer Code):

If the goods have been delivered, the consumer is required to return it or make it available to the professional or the person designated by him, according to the methods and times provided for in the contract. The deadline for returning the goods cannot in any case be less than ten working days from the date of receipt of the goods. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the forwarding agent.

For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence.

The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.

All items purchased from MarketCaffe.com can be returned and replaced with other items of the same amount within 10 days from the date of purchase.

7.3 WHEN THE RIGHT OF WITHDRAWAL LAPS - The right of withdrawal provided for in articles 64 and following, as well as articles 52 and 53 and paragraph 1 of article 54 do not apply:

contracts for the supply of foodstuffs, beverages or other goods for domestic use of current consumption supplied to the consumer's home, place of residence or workplace, by distributors who make frequent and regular rounds;

to contracts for the supply of services relating to accommodation, transport, catering, leisure, when at the time of the conclusion of the contract the professional undertakes to provide these services on a specific date or in a predetermined period.

Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases:

the supply of services whose execution has begun, with the consent of the consumer, before the expiry of the term provided for in article 64, paragraph 1;

the supply of goods or services whose price is linked to fluctuations in the financial market rates that the professional is unable to control;

for the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;

supply of audiovisual products or sealed computer software, opened by the consumer;

supply of newspapers, periodicals and magazines;

of betting and lottery services.

8. Jurisdiction

Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Avellino.

Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale of Tangible Goods: 1.1, 1.2, 2.1, 2.2, 2.3 , 2.4, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 4.1, 4.2, 4.3, 5.1, 5.2, 6.1, 6.2, 7.1, 7.2, 7.3 and 8.


All the trademarks shown belong to their legitimate owners and have been used purely for explanatory purposes and for the benefit of the owner, without any purpose of violating the copyright in force. The photos inserted are indicative and for illustrative purposes only and do not constitute a guarantee of the quality of the products.